Refund & Cancellation Policy

Last Updated: February 10, 2026

DigiSol Playbooks provides immediate access to digital educational content. We offer a 7-day refund policy from the date of purchase. Please note that subscriptions cannot be manually cancelled - they will automatically expire on their designated expiry date. The only way to end a subscription early is by requesting a refund within the 7-day period.

Quick Summary

  • ✓ 7-Day Refund: Request a full refund within 7 days of purchase.
  • ✓ No Manual Cancellation: Subscriptions cannot be cancelled manually - they expire automatically on the designated date.
  • ✓ Required Information: Provide your Order ID (from Order History) and registered email address for refund requests.
  • ✓ Technical Delays: If a subscription is not active after payment, it will be enabled within 4-5 working days.

1 7-Day Refund Policy

We offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with your subscription or playbook purchase, you may request a full refund within this period.

Eligibility for Refunds:

  • Request must be made within 7 days of the original purchase date
  • Applies to all subscription types and playbook purchases
  • After feedback, we process legitimate refund requests promptly
  • Customers are eligible for a refund in the event of a duplicate order resulting from system or payment processing errors

Refunds Will Not Be Granted:

  • After the 7-day period has expired
  • For subscriptions that have already been expired
  • If there is evidence of abuse or fraudulent activity
  • Once a child registration has been completed for a purchased playbook or package subscription, the transaction becomes non-refundable

2 How Subscriptions End

Subscriptions at DigiSol Playbooks have a predetermined expiry date and cannot be manually cancelled. A subscription can only end in two ways:

1 Automatic Expiry

Your subscription will automatically expire on the designated expiry date. After this date, playbooks will lock and you will lose access until renewal.

2 Refund Within 7 Days

The only way to end your subscription early is by requesting a refund within 7 days of purchase. Upon refund approval, your subscription will be terminated and access will be removed.

No Manual Cancellation

There is no option to cancel your subscription before the expiry date unless you request a refund within the 7-day window. The subscription will run its full course until the expiry date.

3 How to Request a Refund

To request a refund within the 7-day period, you must contact us directly. Follow these steps:

1

Find Your Order ID

Log in to your DigiSol Playbooks account and navigate to the Dashboard → Order History page. Locate your subscription purchase and note down the Order ID.

2

Contact Us Directly

Visit our Contact Us page to submit your refund request.

3

Provide Required Information

In your refund request, you must include the following information:

  • Order ID (found in your Order History page on the dashboard)
  • Registered email address used for your subscription
  • Reason for refund (add your honest opinions and reviews)
4

Await Confirmation

Our support team will process your request within 3-4 working days and send a confirmation email to your registered email address.

Important:

Make sure the email address you provide matches the one used during subscription registration. Requests with mismatched information may be delayed.

4 Subscription Activation

Once your payment is confirmed, your playbooks subscription is activated immediately. In rare cases of technical delays, activation may take up to 3–5 working days. Our support team will ensure access is restored promptly.

5 Subscription Expiry & Playbook Access

Your subscription is active until its specified expiry date. After expiry:

  • The playbooks will automatically lock and access will be disabled
  • Renewal is required to regain access to the playbooks
  • Expired subscriptions cannot be reversed without a new payment

Contact Us for Refund Requests

To request a refund within the 7-day period, please contact our support team directly using one of the following methods:

Contact Us Page

Visit our Contact Us page and fill out the refund request form

Make sure to add subject of "Refund Request" as your inquiry and include your Order ID and registered email

Find Your Order ID

Login to your account and go to Dashboard → Order History

Your Order ID is required for all cancellation and refund requests

Registered Email Required

All refund confirmations will be sent to the email address you used when purchasing your subscription. You must provide this exact registered email address in your refund request for verification purposes.

Refund Processing Timeline

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Request Review: 1-2 working days

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Refund Processing: 3-5 working days after approval

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Bank Processing: 5-10 working days (depending on your bank and mode of payment)

This policy is subject to change. Continued use of DigiSol Playbooks indicates acceptance of the latest version.